Address
3rd Floor, Building A, Xincheng Square, Baomin 2nd Road, Xixiang Street, Baoan District, 518102, Shenzhen, China.

 

F.A.Q

Frequently Asked Questions

Please read these frequently asked questions. If your question is not listed here, please contact us.

What we do?

We are professional manufacturer providing various models of EV Chargers and Accessories, including AC EV Charger and DC EV Charger. To meet different customer needs, whether you are an individual user or a corporate client, we can provide you with reliable EV Charging Stations.

How to order?

Please send the order to our email [email protected]

Can I customize my own EV chargers?

Yes, we can customize EV chargers according to customers' requirements. We guarantee the satisfaction of our customers by meeting their tailored Original Design Manufacturing (ODM) and Original Equipment Manufacturing (OEM) needs.

What can I do if the product has quality issues?

If you receive a product with quality issues, please contact us immediately. We will help you troubleshoot various causes as soon as possible until the problem is solved.

What are the advantages of your chargers?

Our EV chargers are characterized by high efficiency, intelligence, and safety. They can meet the charging needs of different vehicles and come with features such as remote monitoring and payment management.

Should I buy DC charger for home charging?

DC chargers are more suitable for commercial use, AC Chargers are generally suitable for home charging, for daily commuting and overnight charging, an AC charger may be sufficient.

Which vehicle models are your chargers compatible with?

Our chargers are compatible with various vehicle models, including electric cars, hybrid cars, such as Tesla/ Chevrolet/ BYD/ MG/ Tata/ Hyundai/ Toyota/ Nissan/ Kia/ BMW/ Mercedes-Ben/ Audi/ Volkswagen/ Renault/ Fisker/ Karma, etc. They can accommodate 99.99% brands and models of vehicles in the market. Contact us for more brands.

What is the charging speed for 7kW, 11kW and 21kW?

Taking an EV with a battery capacity of 60 kWh as an example, the charging time is approximately:

7kW : meaning it takes around 60/7 =8.5 hours to fully charge.

11kW: meaning it takes around 60/11=5.5 hours to fully charge.

21kW: meaning it takes around 60/21=2.8 hours to fully charge.

How to pay?

We accept TT in advance, various payment methods including Bank transfers, Credit cards, PayPal, etc.

How long does it take for an order to be processed?

We typically process orders within 1-2 working days after receiving them.

Shipping and Delivery?

The delivery time depends on the shipping method you choose and your geographical location. Generally, it takes 3-7 working days for air express and 15-35 working days for sea.

How to tracking my order?

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number or B/L documents.

After-Sales Service ?

We offer comprehensive after-sales services, including installation guidance, maintenance, technical support, etc., to ensure that customers can use our products with peace of mind.If you have any further questions or requirements, please feel free to contact us, and we will be happy to assist you.

How fast are 120KW DC fast chargers?

Normally, a 120kw dc fast charger can charge a maximum of 120 kilowatt hours of electricity in one hour. So a car with a battery capacity 60kWh can be fully charged in half an hour.

60KW and 120KW DC fast charger, which one is better?

The choice between them depends on the specific needs and usage scenarios of the users. For small parking lot or individual users with lower charging demands or limited budgets, the 60KW DC Fast Charger is a better choice. But large charging stations or commercial users are more suitable for using the 120KW DC Fast Charger because the charging speed is fast and the EVs can be charged in a shorter time.

Difference between Level 2 charger and Level 3 charger?

Level 2 charger is AC charger and Level 3 charger is DC fast charger. Level 3 DC fast charger deliver rapid charging for electric vehicles (EVs), offering significantly faster charging compared to Level 2 AC chargers. The speed of Level 3 DC chargers can vary, typically ranging from 50KW to well over 400KW, depending on the charger’s specifications and EV compatibility.

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